Refund Policy

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Refund Policy

At Elite Prime Global LLC, we are committed to delivering reliable digital solutions and professional business services. This Refund Policy explains how refunds, cancellations, and billing issues are handled.

1. General Policy

Because our services often involve customized strategies, development, marketing campaigns, consulting, and dedicated resources:

Refund requests are reviewed on a case-by-case basis.
Services that have already been completed or delivered are generally non-refundable.
Work that has already started may not be eligible for a full refund.

2. Order Cancellations

If you need to cancel a service:

If work has not started, you may be eligible for a full refund.
If work has already started, the refund may be reduced based on the work completed.
Once a service has been substantially completed or delivered, it may be considered fulfilled and non-refundable.

3. Digital & Marketing Services

For services including:

Web Development
PPC Services
Social Media Marketing
Digital Solutions
CRM & CMS Integration
Business Growth Services
SEO and related digital marketing services

Refund eligibility depends on the stage of work, resources used, and services already delivered.

4. Monthly & Ongoing Services

For recurring or monthly services:

Cancellation requests should be submitted before the next billing period.
Fees for services already provided are non-refundable.
Prepaid services may be reviewed for a partial refund based on unused services and completed work.

5. Billing Issues & Disputes

If you believe there is an issue with a payment, invoice, or delivered service:

Contact us as soon as possible.
Provide your order, invoice, or payment details.
Our team will review the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a correction, replacement service, credit, partial refund, or full refund.

6. Non-Refundable Situations

Refunds may not be provided when:

The client changes their mind after work has started.
Required information, access, approvals, or feedback is not provided on time.
The requested service has already been completed or delivered.
Delays are caused by circumstances outside our reasonable control.
Third-party platforms or services change, restrict, suspend, or remove work after delivery.